Information we collect
When you submit a roadside request or use customer support chat, we may collect:
- Your name and phone number.
- Your street address, landmark, city, state, and ZIP code.
- Your requested service type, such as jump start, gas delivery, tire help, or lockout.
- Vehicle details such as make, model, color, plate number, and fuel type when relevant.
- Notes, special instructions, and safety details you choose to provide.
- Uploaded vehicle or problem-area images.
- Support chat messages and related attachments.
How we use information
We use the information you provide to operate the roadside request and support workflow, including to:
- Review your request before dispatch.
- Confirm service area availability and estimate pricing.
- Match the request to customer support conversations and dispatch records.
- Communicate with you about request status, dispatch updates, or follow-up questions.
- Review uploaded images and notes so support can better understand the service need.
- Maintain records of submitted requests, support chat, and completed service activity.
How information is shared
Zyft Roadside shares your information only as needed to review, coordinate, and fulfill roadside help. This may include dispatch personnel, customer support, or trusted service providers involved in delivering the requested service. We do not collect more information than reasonably needed for roadside support operations.
Images and support chat
Uploaded images and support chat messages are used to help customer support review service conditions, guide you more accurately, and keep a record of the conversation connected to your request. Please avoid sending unrelated personal information through chat or image uploads.
Data handling and retention
Request records, support conversations, images, and related operational information may be retained for service review, record keeping, dispute handling, and operational follow-up. We use reasonable administrative and technical steps to protect submitted information, but no website or electronic system can guarantee absolute security.
Your choices
If you have questions about information connected to your request, or need help regarding a submitted request, please use the Zyft Roadside live support chat and provide the request name, phone number, and service address so the team can locate the correct record.