Cancellation before dispatch review
If you cancel before Zyft Roadside completes dispatch review and before a driver or agent is assigned, charges may not apply. Timing matters, so customers should notify support as soon as possible if service is no longer needed.
Cancellation after assignment or dispatch
If a driver, agent, or service resource has already been assigned, scheduled, or dispatched, service fees, dispatch charges, or partial charges may still apply even if the request is canceled before service is completed.
Completed or attempted service
Once service has been performed, attempted on-site, or substantially committed for your request, refunds may be limited or unavailable depending on the circumstances, the work already performed, and any costs already incurred to respond to the request.
Billing questions and support
If you need help with billing or believe a charge should be reviewed, use the Zyft Roadside live support chat and provide the request name, phone number, service address, and a short description of the issue. This helps support review the correct request and pricing record.
Refund review
Refund requests are reviewed based on the timing of the cancellation, dispatch activity, communications recorded in the request or support chat, and the service work already performed or committed. Zyft Roadside may request additional details before making a refund decision.